For shipping we make use of the services of PostNL. It is possible to have your order directly send to a PostNL pickup point in The Netherlands. If you want to make use of this service we ask you to add the adres of the pickup point in the remarks section of your order. For deliveries in Tilburg and the surrounding area we try to use our own services.
The vast majority of our products go through quality control to make sure that we keep defects to a minimum. All instruments will be professionaly set-up and cared for to make sure that they reach you in perfect condition. Products with packaging that can not be closed after opening are exempt from quality control.
Radiobeurs Tilburg vouch for all risks during transport to our customers. In case a shipment arrives damaged or not at all please make use of the procedure specified in Warranty and Returns.
If you choose for in-store pickup you will receive confirmation as soon as you order is ready for pickup. Pickup orders with the payment method in-store payment will stay in reservation for 2 weeks before the order is assumed cancelled and the products go back into our stock.
An order can be cancelled up to the point of shipping. If an order is cancelled before shipping no extra costs will be charged.
Take care! Allways contact us first through email at [email protected] or by phone at 013-5425629 before taking any action. We wil inform you on the procedure to avoid any misunderstandings.
We are official dealer of most brands sold by us. All products are covered by a limited lifetime warranty. This warranty is minimally for the duration of 1 jaar. For hifi equipment this is usually 2 years.
In most cases your invoice will tell what the warranty term is for your products. Your invoice is also your proof of warranty so make sure you keep it safe.
The following products are exempt from warranty:
If you are not happy with your purchase you can exchange or return the products. It is important that the product you want to return is undamaged and the packaging is complete and undamaged where possible.
After you receive your order you have 14 workdays to return a product and disband the purchase without having to give a reason. It does require you to inform us within the period of 14 workdays.
Depending on the state of the product (a portion of) the purchase will be refunded within 14 days after receiving the return. Costs and risks of the return shipment are for the customers responsibility. Take care! insufficient postage wil result in us not accepting the return package.
It is also possible to return the product to our store. Here you will receive a confirmation of the return, we will however refund the purchase through your bank account withing 12 days.
The following products can not be exchanged or returned: